Refund policy

Returns & Refunds

At Aensonix, your health and safety come first. Because we sell beauty and ingestible wellness products, our return policy is built around hygiene and product safety — please read it carefully before ordering.

Opened or used products

For health and safety reasons, we cannot accept returns or issue refunds on any product that has been opened or used. Once a beauty or ingestible product has left our facility and been opened, it can no longer be resold or guaranteed safe for anyone else — so we're unable to take it back. We appreciate your understanding; this protects every one of our customers.

Unopened items

Changed your mind? Unopened items in their original, sealed packaging can be returned within 14 days of delivery. Contact us first through our contact page with your order number, and we'll share the return address. Return shipping is the customer's responsibility, and your refund will be issued to your original payment method once we receive and inspect the item.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 7 days of delivery with a photo of the item, and we'll send a free replacement or issue a full refund — whichever you prefer. There's no need to return the item.

Changing or cancelling an order

Need to change an address or cancel? Email us as soon as possible — ideally within 24 hours of ordering, before it ships. Once an order has shipped, we're unable to cancel or modify it.

Subscriptions

Subscription orders can be skipped, paused, or cancelled at any time from your account page or by contacting us before your next renewal date. Cancelling stops all future charges. Subscription products follow the same return policy above.

Refund processing

Where a refund applies (unopened returns, or damaged, defective, or incorrect items), it will be issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card provider. If you haven't received an approved refund after 10 business days, please reach out and we'll track it down.

Questions?

We're here for you. Email us anytime at info@aensonix.store and we'll get back to you as soon as we can.