Shipping policy

Shipping Policy

At Aensonix, we want your MAGIC BEAUTY ritual to reach you quickly, safely, and with no surprises. Here's everything you need to know about how we ship.

Where we ship

We currently ship to the United States and Canada. We're working on adding more destinations — join our email list to be the first to know when we ship to your country.

Shipping rates

Shipping is free on all orders within the United States and Canada — no minimum required, and no surprise fees at checkout.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery time

  • United States: 5–8 business days after dispatch
  • Canada: 5–8 business days after dispatch

Delivery times are estimates and may vary during peak periods or due to carrier delays.

Customs and import fees (Canada)

Canadian orders ship from our US fulfillment center, so the carrier may collect a small customs or import fee at delivery. We reimburse it - in full. Send a photo of your customs receipt through our contact page within 30 days of delivery and we'll refund the full amount to your original payment method. No surprise costs - that's the promise.

Order tracking

Once your order ships, you'll receive a tracking link by email. If your tracking hasn't updated within 5 business days, contact us through our contact page and we'll look into it right away.

Incorrect or undeliverable addresses

Please double-check your shipping details at checkout. If a package is returned or undeliverable because of an incorrect or incomplete address, you'll be responsible for the cost of reshipping. We're always happy to help — just reach out and we'll get it sorted.

Lost, stolen, or damaged packages

Please make sure your delivery address is secure. If your package arrives damaged or goes missing in transit, contact us within 7 days and we'll arrange a replacement or refund. Once tracking confirms a package as delivered, Aensonix isn't responsible for items reported lost or stolen — but contact us and we'll do our best to help you resolve it with the carrier.

Customs, duties & taxes

Orders ship from our U.S. fulfillment center. In rare cases, Canadian orders may be subject to import duties or taxes set by customs. Any such fees are the responsibility of the recipient.

Subscription orders

Subscription orders ship automatically every 4 weeks. You'll receive a reminder email before each renewal, and you can skip, pause, or cancel anytime from your account page.

Questions?

We're here for you. Email us anytime at info@aensonix.store and we'll get back to you as soon as we can.